Project: Cargill - Digital Applications Support & Development

• Led L2/L3 full stack support for 12+ cloud-based applications serving 5,000+ global users, maintaining 99.9% uptime
• Managed a 6-member engineering team, improving sprint predictability and delivery timelines by 25%
• Designed and developed enhancements using .NET Core, React, and Angular, delivering 30+ feature improvements
• Implemented incident management and change management, reducing MTTR by 35% through structured root-cause analysis
• Designed and implemented CI/CD pipelines and containerized deployments, cutting manual deployment effort by 40%
• Leveraged Generative AI and Agentic AI workflows, RAG, Claude Code, GitHub Copilot to accelerate development and improve code quality
• Built custom Agentic AI orchestration pipelines to automate tech stack upgrades, reducing manual effort by 80%

Project: BIO - Attorney Case Management System (US Client)

• Provided L3 production support for a US-based legal platform, resolving 15-20 tickets/week with consistent client satisfaction
• Delivered bug fixes and custom features that reduced recurring production issues by 20%
• Worked directly with US stakeholders to prioritize enhancements and improve system reliability
• Tech Stack: .NET Core MVC, SQL Server, AWS, jQuery

Project: Manage America – Calendar Widget

• Led end-to-end development of a custom Angular scheduling component adopted by multiple client teams
• Improved UI performance and usability, reducing scheduling errors by 30%
• Conducted client demos, code reviews, and refactoring to ensure maintainable and scalable code
• Tech Stack: .NET Core 6, Angular 13, Azure, SQL Server

• Served as Scrum Master for a Europe-based healthcare client, facilitating 100% on-time sprint delivery
• Developed secure REST APIs in .NET Core and frontend modules using React, supporting critical healthcare workflows
• Improved code quality and deployment stability, reducing post-release defects by 25%

• Developed and maintained an Attendance Management System used by 1,000+ employees across client organizations
• Integrated biometric and face-recognition devices, improving attendance accuracy by 40%
• Delivered client customizations and provided L3 production support, ensuring smooth daily operations
• Tech Stack: C#, .NET, .NET 3.5, 4.0, WCF, SQL Server, Oracle, AWS

• Developed and maintained ERP, Payroll, HR, and Reporting modules for government organizations serving 10,000+ users
• Led critical migrations and database optimization, improving system performance and reliability by 40%
• Owned cross-platform accessibility and reduced maintenance overhead for 5+ core modules
• Provided production and post-deployment support across critical phases, proactively resolving production issues